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    Shipping


    ***Important Notice: For all shipments to Austria it is the customers responsibility to complete the customs/duty procedure that may be requested by the local customs department. Please be aware it may be necessary for you to pay additional duty and taxes in this case.

     

    All neon signs are made to order by hand in our international production facility with the utmost care and attention to detail. Production takes 7-14 days. 

     

    We offer FREE Global Shipping on all Orders with the following Shipping times, once your order has been produced, will be as follows: 

     

    You will receive a shipment email with a tracking number once your order is dispatched. Please track your order via FedEx/DHL website. 

     

    Phone number is required for the shipping company to contact you once your delivery is on its way and schedule the delivery. 

     

    US Shipping -

    FREE Standard Shipping (FedEx / DHL Fully Tracked, 5-7 days) - 5-7 days delivery, fully tracked service.

    UK Shipping -

    FREE Standard Shipping (FedEx / DHL Fully Tracked, 5-7 days) - 5-7 days delivery, fully tracked service

    Worldwide Shipping -

    FREE Standard Shipping (FedEx / DHL Fully Tracked, 5-7 days) - 5-7 days delivery, fully tracked service

    For anything unclear about our neon signs or standard, including our customized options please feel free to contact us at hello@neonmama.com

    Customers take full liability for all return shipment costs due to incorrect address or multiple failed delivery attempts, resend shipment costs if they refuse to accept a parcel. Shipping cost is non-refundable.