Neon Mama® Returns Policy
Due to the nature of all products being custom-made, we ONLY accept returns & exchanges on faulty products. Neon Mama will make every effort to resolve issues and replace, refund or partially refund the product. The final resolution for defective products is decided on a case-by-case basis, and is at the sole discretion of Neon Mama.
- All custom neon signs are FINAL. They are handcrafted and made for the precise purpose and will of t he buyer. Our team bend those flex neon tube by hand. Therefore, your custom neon sign could not be 100% matching with mock-up we sent. We believe all craft item is unique.
- The color of our neon product from our website or mock-ups for reference only.
We do not accept cancellations once your order is placed, as we use a 3rd party fulfillment provider. Therefore unwanted or incorrect orders cannot be canceled.
If your item arrives damaged or defective, please contact our support team at email@example.com and include both a video and a photo for diagnosis and quality assurance purposes within 7 days.
If a return has been agreed, please note the faulty item must be returned to us in its original condition and packaging. If a replacement has been approved, Neon Mama will produce & ship it in the quickest possible time-frame. If a partial or full refund is agreed, this will be processed within 14 days of you receiving the product.
If you have any questions regarding our Returns Policy for a neon LED sign or standard design, or would like to start a Return or Exchange, please contact us at firstname.lastname@example.org.