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    Return Policy

    Neon Mama® Returns Policy

    Due to the nature of all products being custom-made, we only accept returns & exchanges on faulty products. Neon Mama will make every effort to resolve damaged product issues and replace, refund or partially refund the product. The final resolution for defective products is decided on a case-by-case basis. 

     

    We do not accept cancellations once your order is placed, as we use a 3rd party fulfillment provider. Therefore unwanted or incorrect orders cannot be canceled.

     

    If your item arrives damaged or defective, please contact our support team at hello@neonmama.com and include both a video and a photo for diagnosis and quality assurance purposes. If a return has been agreed, please note the faulty item must be returned to us in its original condition and packaging. If a replacement has been approved, Neon Mama will produce & ship it in the quickest possible time-frame. If a partial or full refund is agreed, this will be processed within 14 days of you receiving the product. 

     

    If you have any questions regarding our Returns Policy or would like to start a Return or Exchange, please contact us at hello@neonmama.com.